SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy Gear Plus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easygearplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The goods were received for about a month. Producer recommend
Thank you store. Sent very fast. Packing is great. The goods are super!!! The parcel came before the delivery time. Recommend. 5 +++++
Very nice.
Хо́ро́ший phone for the elderly especially who can hear bad
The sound of the speaker is like an old gramophone.
The phone holds a charge of about 20 days, personally checked. Communication also catches perfectly, for talking the most it!
Спасибо. Все в порядке
good
O produto é muito bom. Recomendo que o comprem. Serve para o objetivo para o qual foi comprado
Thanks for fast shipping
It's fine. I order not the first time!!
Item Super, everything corresponds to the description, thanks to store and alliexpress, seller recommend
In general, not a bad phone, like a dialer. And if there is really such a battery (15800) then in general the eternal dialer will be)))! I will check it with a capacitive tester and later write that with a battery in reality. I advise this phone and the store. I did not regret that kipil!
The description corresponds completely. Before Chelyabinsk 1,5 months (but could come earlier if the store sent the goods immediately. The parcel was sent out by the seller 2 weeks after payment)
All OK! The order came for 18 days in Moldova,
Item 2 months lay at the Post Office
I just got it today. Almost a month in our mail failed. And then it would have been if the store hadn't sent me a message. The phone is good. Let's see how much will last!
Very good recommend.
The phone came whole! Everything works. Reclmenduyu
Excellent mobile phone, bought as a gift to grandfather, I recommend
GREAT WITHOUT CUSTOM HOUSE
Come for a month, Dad's happy. Flashlight pts good and sound loud. Packing no, the package into the doll is wound
For this price is normal.
All Super! shipping fast, all as in description!
Come quickly!
Lovely phone.
Okay works, the battery holds two weeks
At 5 +
Thank you! Looks great. I haven't checked in yet. Shipping just bullet!
Goods otrimav shvidko.
The phone went for more than a month, the phone came with a discharged battery. Regular charging did not have to be thrown out, it is not that this capacious battery could not charge it 10 times weaker battery simulated charging. Threw it out. The battery week in standby mode and of the seven divisions has only missed one. The button on the flashlight, quite bright a little uncontagious and still weakly attached to the battery cover, I'm afraid when falling it will be kerdyk. And since the backup phone is very good yelling loudly, the menu is convenient. The norms are shorter.
Dialer with flashlight function
The phone is good. The store quickly sent. everything works
Phone in excellent quality everything works, loud, bright corresponds to the description
Use it to ride bike. Very good, and Also it can recharge my Garmin Phoenix.
About 3 weeks was package wrapped in Krasnoyarsk. Seller packed well, that's the delivery probably can mess up everything that can be, though in iron box A (the display LCD 1/3 top with stripe: crushed box) I wrote and posted proof, it kindly sent new display for replacement. put 5 stars for speed, and communication. store recommend. good value for money phone, long-playing and loud dialer with excellent flashlight.
Phone delivered quickly Flashlight good powerful Battery good long holds For such a price a good phone
Phone very good!!! Yes very high. Took more than the reported period, but came right…
Duje Duje Duje Dovga delivery. A phone of enchantment. I'll deliver them.
Bought as a gift, very satisfied, the battery holds for a long time
Very good, we before stuck, arrived in 26 days quite liked the product, delivered with perfect condition. The cell has to black light, very good thank you, I am quite satisfied!
tank you
nice condition and fast delivery.Recommended store
The phone received in integrity and safety, packed very well, even the box was not wrinkled, but the only negative is no instructions. Seller recommend
The phone is normally charged. Flashlight works. Sim card until i insert it. I order already 2 times.
The order was long. the fault of the chinese new year. the quality of the packaging is good. the battery is almost fully charged. Packed separately. Thanks to the store.
All came in time description corresponds to thanks to the store
It's all right. The phone works. The battery looks big and thick but light. Yes, and the phone itself is light. Plastic feels like rubber. Flashlight with blue shade of light. In general, a good phone for your money.
The phone went very long. About two months. Came very well packed, charged. The order is satisfied, thank you.
The shipment is fast. Thank you!