We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
3501 Jack Northrop Ave Suite #AIT533 Hawthorne, CA 90250 USA
Cool hammock!!!
Received as description, using to evaluate the resistance.
There are two small ropes and two carabiners.
Very excellent raw and strong
Great product. Arrived fast. Great store.
Material very good. The quality of the products of this company are always amazing. Congratulations to the fast shipping.
All as in the description. If you replace regular carabiners with aluminum, you can reduce the weight of the kit.
Wonder personal!! This brand is excellent! Can buy without fear, naturehike is quality! Got everything right, with 2 strings and 2 carabiners. She is beautiful and super compact! Bought on 12 Nov and arrived today, 10/12. Recommend!
very good
All as in the photo. I recommend
Delivery 25 days to Sochi. In the case did not check, in general everything is good!
Description matches. The store quickly answers the messages. The goods came well packed. In this store I buy not the first time
I arrive in Veracruz, Veracruz, Mexico in time and form, the supplier answered my doubts quickly, I'll keep buying from this store at a very good price, the color as I wanted, the size and complete with the ropes, and the 2 very strong carabiners by the way, all very well, I like that too. It's very comfortable. The size is very compact. Your packaging bag. Excellent product I recommend, naturehike brand is quality 100% ........................................................................
Shipping fast. Quality is 4, if not less. In some places, the threads stick out, crivo stitched seams in some places. I don't know how I'm gonna show myself.
Shipping fast. Quality is good. In fact, I did not check, let's see how it will show itself. The description is true. Fits in a backpack. In some places of course, threads stick out, but with the store solved this issue.
Cool hammock, two withstands! Carabiners quality.
Excellent quality. Network practice fast drying and easy drape with the aid of carabiners and strings sent by store.
Have tested- husband 110kg- all good.
Excellent product, very easy to carry, good quality
Check it out!
Hammock fire. Only now I do not know how to collect it back in the case, внатурехайк) the last, the 4th photo more less transmits the color of the hammock.
Super ok.always good material.Tested. thx store
As in the description.
It's OK.
Good quality, carabiner and rope included.
Hammock top. My 100 kg stood still. In the kit two ropes and carabiners-only find trees))
best of the best
best
perfect
little complicate, but store is solve problem, recommend
Sincere thanks, fast delivery super. Quality
very fast delivery, good quality..
As in the description. ===========
This hammock is expected to have many adventures, very nice and very practical to carry in backpack by its little weight.
5 stars for seler and for product. Everithing is OK.
Sent quickly, but the order was stuck on the border and sagged there for 30 days. The address to the store did not have the result (sent me the phone hotline of the Russian Post, although the parcel did not even arrive at the customs). Opened a dispute and about a miracle! The track started. Now on the hammock itself: everything is stitched at first glance well, compact, most of the weight-two heavy carbines. I think they will have to be replaced, as well as stock ropes for fixing. Packed all sewn pocket-a little uncomfortable the packaging process itself. Naturehike has a mosquito net for this hammock. I bought a version for one, but it's big and it seems that there and the two can accommodate, but it will not work out for sure.
Looks good, but not tested yet.
Very nice
As advertised
I wish I could deny my voice.
Delivery is long, but the hammock is satisfied, tested in the summer!
Hammock is good) thanks.
Hammock of good quality, but if you plan to lie alone in it, then take a hammock for one person, as for two very large. Also the ropes in the kit are short, it is worth replacing
Looks good. In the description indicated 180 kg-load limit... not tested, but according to the sensations for an ordinary person, even thick, will withstand with a margin. I got it as a birthday gift for my mother at the cottage .. The kit includes two carabiners + some small ropes that may need to be purchased.
Delivered quickly. Looks good, sews Neat. The fabric is pleasant to the touch. How convenient it is to find out in the summer. In the handbag packed very, very tightly, the first time to put it back did not work.
Appearance corresponds to the description, but a lot of protruding threads. Therefore, can quickly break through, i hope that this will not happen. Please store, it is more important to check the goods. I put 5 stars, so as not to offend, but in fact 4.
just like described, well packed, quality looks good just like I assumed to be, did not need any communication, some sutures are hanging around but no problem, color just like assumed, received in Turkey Istanbul 24 days after I ordered, my first order from Naturehike, hope wont be the last, not yet tested probably in spring will use it, now it is wintertime in Turkey.
Thank you
Nice hammock, I'll try it in summer!
good