SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy Gear Plus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easygearplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Holder of norms. Recommend
Very fast delivery. 4 days total from shipment to receive. Reliable holder, mount to eyepiece iron, metal screws with plastic heads, phone holder-plastic, the phone is compressed with rubber.
The parcel arrived in 6 days, taking into account the holidays. All whole, the quality corresponds to the price. You can take it.
For 2 days MSC
Quality Adapter, Well holds my big and heavy Xiaomi Redmi 8 Pro
Frame-mount on eyepiece metal, fastening smartphone-plastic. More or less reliable.
Super fast shipping
The smartphone mount is excellent. the store is very good, sociable. Shop and seller recommend.
Hello ! Dear Friend, thanks for delivering. Everything is OK. Exception below: On my parcel beginning cell number didn't right correctly as you insured me in message don"t worry. Our post office at the same time demand phone number to call their customers could come and take their parcels. I"m waiting second main goods which i have been ordered from SVBONY 25-75x70. WARM REGARDS TO Cora and Rita BAKU, AZERBAIJAN
good item
The product corresponds to the description. Delivery and service service is satisfied.
All OK!
100%
The product corresponds to the description. The store many thanks for the prompt delivery. Product and seller highly recommend.
The goods came in full order. Reliable thing. I did not regret money.
Thank you store! Excellent attitude to customer, fast delivery and quality goods.
Very cool and useful things. Recommend for Lunet or binoculars. Meets your task. Strongly recommended.
Great service, fast shipping
Excellent. The product is very high quality and the delivery was very fast. Who is the, this is definitely the best store. Already bought several times here and is super fast, never was nothing stopped in the black hole of Curitiba. Recommend.
MANY THANKS SVBONY!!! All perfect as usual! You are the best
Good product. Die Casting Aluminum Solid business card
Everything corresponds to the description, quality mount, well fixed, the price is overstated, and so good goods
Shipping quick Very good product available normal
The product has reached in good condition, corresponds to the description. But the packaging is so-so, the main box came all crumpled, as if feet were walking. The film with bubbles did not help, many bubbles broke. The store should carefully pack the goods, given its fragility.
For the expense, I didn't expect a metal frame. Also the frame feels very sturdy. With the set screw you can apply enough force, so a steady setup can be fixed.
All right
It Is Difficult To get the camera phone through the eyepiece, but money is completely!
As always a superb service speed of delivery and quality of the products. Thank You Round
Good product. This is a sample picture that I took with my phone, using the Telescope. Using the adapter.
Good build perfect
Great help in attaching mobile to spotting Scope for photography. Sturdy construction using good quality materials.
Good and reliable holder. Fixed firmly. Communication with the store-like. Came quickly and monitored. The quality is excellent. As promised! Recommended to buy!
It shows strong, something uncomfortable for mobile who have the camera to the left or right side, but firm.
Good thing is made with high quality.
Very nice thing
All as the announcement.
Great store! Fast and high quality delivery.
Thank you very much, for your magnificent service. Always excellent attention
I am very satisfied with the rapids and the quality of the product i recommend. I arrive in 20 days to peru, tambopata
Good material, well made, very fast shipping thanks
Excellent Seller. Good advise Quick delivery Quality products
Adapter quality. With some phones (huawei p10 plus), compatibility problems are possible, if the dual camera is located in the corner, and the phone holder itself-can close/press the physical buttons on the side. After some dances with beads-you can win. Sent me ems together with a tripod and a pipe sv13, so in moscow came in 10 days. The store definitely recommend!
All as described, great quality!
At 25 m target n ° 4 pm can be seen perfectly. The tripod is long weak for such a heavy pipe. Small tripod crack less. At 50 m sports target for small dogs can be seen badly, as it is black, on a white background it can be seen better. At 100 m on the target n ° 4, it seems, you can see, but not a father-in-law. The moon for lovers can be seen: large breads on the moon are visible. More than 150 meters of rooms on cars can be read, no further tried. For such a price the pipe is good.
I use it on telescope and also on binocular. Great product. Item arrived in 10 days, due to tracking number, seems like it shipped from my own country (from customs free zone) super delivery time.
Very good
Berry good